Icanhire/Man & Van provide two service options:

We can quote a fixed price based for the job based  on the information given or charge by the hour.

Fixed price quotation: This is based on the information provided. If there is more to be moved than has been quoted for we reserve the right to make an additional charge based on the  list provide.
Quotations for a fixed priced service can only be given in response to your completion of the quotation form.
Where fixed price is quoted this cannot be changed to a job “by the hour” unless it has been varied at least 24 hours prior to the booked commencement time. Variations requested with less than 24 hours may attract additional charges.

• One man on the basis that there is a suitable person each end of the journey who will work equally with our man to help load and unload.
• We provide two men and they will move everything
• The quote is based on moving items between the addresses you have given. Should you require an additional stop/pickup on the day that may incur an additional charge.
• The quote assumes that the van can be parked within 20 metres of the front door of the addresses.
• The quote anticipates that everything is packed ready for removal IN ADVANCE of the arrival of the van and that anything that needs to be disassembled has been reduced to its components.
• Payment is required on the day prior to the commencement of the work and must be in the form of Credit/debit card or cash or cheques if you have a guarantee card that coves the total amount.
• At the time of making the booking we will require a deposit equal to 33.3% of the quote given.

Quotations by the hour:

• Our charges start from the time of our van’s arrival and finish when the invoice is written.
• The standing instructions to our staff is that they work at the most efficient speed taking into account the location.
• If the there are extreme factors such as extremes of heat, flights of stairs, large volumes of items or particularly heavy items they are permitted reasonable time to “take a breather” these periods count within the chargeable period.
• A deposit is required based on the estimated period on the day PRIOR to the commencement of the work. At the end of the period the amount will be adjusted either by way of monies being return ed to you or by payment by you for any period not paid for within the deposit.
• At the time of making the booking we will require a deposit equal to 33.3% of the quote given.

Mileage charges:
For journeys up to 50 miles the fuel charge is included in the quote. For journeys in excess of 50 miles a charge will be made of £0.20 per mile. The mileage charge will be notified to you as part of the quote and an additional charge will only be made if there is a deviation from the route given when the quote was calculated.

Cancellation fees:
If the cancellation is made less than 24 hours prior to the agreed time of the booking a cancellation fee equal to 33.3% of the estimated or quoted price.

Insurance:
Our goods in-transit insurance policy covers your belongings for up to £20,000 worth of loss or damage, subject to an excess charge of £250 per claim.
Claims must be reported at the time of occurrence – no claim will be accepted after the van has left the delivery address.

Arrival at the appointed time:
Every effort is made to be with you at the time booked. However the time we give you is an estimated time of arrival and we are at the mercy of the traffic and cannot  guarantee to arrive at that time. Should we encounter any delay we will advise you.
Should our van arrive at the either address and there is an undue delay in loading and unloading due to the absence f a key-holder we reserve the right to make an additional charge in accordance with our scale of charges.

Parking:
You, the client, is responsible for ensuring that we can park legally at each address. To arrange a parking dispensation contact the local authority that covers EACH address.  If  parking is required on a red route contact http://www.tfl.gov.uk/roadusers/finesandregulations/6074.aspx

Whilst we will use every endeavour to park legally, if we cannot, then it is a condition of our contract that you make an immediate payment to the driver of £50 (£100 if it is on a Red Route). If a ticket is not received this payment will be immediately refunded to you when the job is completed. If a ticket is received the deposit will be used to pay for the ticket.

This payment is solely to pay for any penalty notice and is NOT part of the overall fee for moving your property.
If the offence is on a red route within view of a camera then the payment will be retained because we WILL receive a ticket through the post. Payment of any other parking charges pay and display, meters etc) will also be your responsibility.  
You will also be responsible for the payment of any tolls incurred.

Congestion charge:
Removals with either pickup or drop-off addresses within the congestion zone are subject to a £8 congestion charge. This maybe varied or waived solely at our discretion. If we have other clients in the zone it will be apportioned  between each client.

Route Navigation:
Our vans use satellite navigation and the route taken will be that given by the satnav. If you feel that you know a quicker route and are in the van you are welcome to give our driver directions. We cannot be held responsible for any undue delays caused by traffic and that will be charged in accordance with the hourly rate.

Travelling in the van:
You are welcome to travel in the van with your load.
This is at our discretion and your payment is not for the carriage of yourself or any other person.
You understand that this is entirely at your risk.
We cannot accommodate pets that are not caged in waterproof carriers.
From time to time two men will come to do a job even though you are
only paying for one in such an instance we can only carry one passenger.