Terms and Conditions
We (the lessor) are in business of renting out vehicles and we hope that, you (the hirer), as with the majority of our clients, will treat the vehicle with respect and do not misuse it or break the law with it.
Our conditions are the same as or similar to those imposed by other car and van hire companies, however, we prefer, for the elimination of doubt, to explain fully the conditions of rental and the circumstances under which additional costs may be incurred by you, the hirer. Please take your time to read them.
In order to hire a vehicle you must have been approved by our insurance company and have received a PIN number and Driver ID.
Allowing anyone to drive who is not notified to us as an additional driver is, not only a breach of our contract, but will render you liable to prosecution.
Driving Licence
Drivers must be aged between 23 and 75 years of age and able to produce a full, valid, British driving licence held for at least one year.
It is the driver's responsibility to ensure that he/she has the appropriate driving licence if you have any endorsements please check the endorsement conditions on the FAQ page. No refunds will be given where rentals are rejected due to non-production of a driving licence or non-disclosed endorsements.
Travel outside of the UK
We do offer cover for customers to take vehicles outside of Mainland Britain or to Northern Ireland at an additional cost. Contact us for details of additional costs.
Where vehicles are taken out of this country without our written permission you will not be insured and be in breach of the law both in the UK and the countries you visit. Any penalties and recovery costs will be your responsibility and any costs we incur will be recovered from you.
If the vehicle is impounded for whatever reason you will be responsible for payment of all charges to obtain release of the vehicle. In the event that a member of our staff is obliged to collect the vehicle you will responsible for payment of all release fees; all transportation costs of our member of staff to the collection point whether or not it is in the UK (plus, if necessary any overnight accommodation and subsistence costs). A charge of £15+vat per hour will be charged to you for the duration of our employee’s commitment to the collection. In addition you will be responsible for the rental of the vehicle at the prevailing daily rate until such time that the vehicle is made available again for hire.
Fuel
Our vehicles are equipped with fuel usage monitoring equipment. At the end of the rental period, the exact fuel usage will be calculated and billed at the daily national average fuel price obtained from www.petrolprices.com. If you need to refuel during your rental, a fuel card located in the vehicle should be used. Vehicles should be returned with at least a quater of a tank.
Excluded Costs
Additional driver requirements should be notified and paid for at the time of booking. Please note that anyone who has not been declared as an additional driver but is found to be driving the vehicle is not insured. This cannot be arranged retrospectively.
Our insurance does not provide personal accident cover for you or your passengers other than under the third party road risks cover.
Our insurance does not cover loss or theft of your personal belongings or any other contents from the vehicle.
The vehicle is rented to you in a clean condition. On its return it is a condition that the vehicle is clear of substantial debris (any amount in excess of that which will fit one single domestic bin bag). An additional charge of £35+vat plus any environmental disposal charges will be levied on you.
Any additional cleaning of upholstery or carpets beyond vacuum cleaning will be charged in the same way as body damage and the rental charges on the vehicle will continue until such time that the upholstery is replaced or cleansed/dried and fit for rental again.
Where an animal has been carried without upholstery and carpets being properly protected by you, an additional charge of £25+vat will be levied to cover additional cleaning and sanitizing.
Where upholstery and/or carpets are stained and these stains cannot be removed you will, not withstanding the payment of any CDW, be responsible for the cost of replacement. You will also remain responsible for the payment of rental charges until such time that the replacement/ repair has been completed.
Occupations
There are restrictions imposed by our insurer, which mean that we are unfortunately unable to hire to persons in certain occupational areas. These include couriers, professional entertainers, professional sports persons, publicans, nightclub owners, owners of gaming establishments, members of the foreign military and students.
Deposits
All clients must produce a valid credit, switch or debit card in the name of the hirer upon collection of the vehicle as a form of deposit. Cash or Cheque deposits are not accepted.
Insurance Excess
For standard vehicles, the insurance excess is a minimum £750.00. This excess is not taken in the form of a deposit, we will simply take a credit card imprint and ask that you give authorisation that, in the unlikely event of an accident, we may charge your card for the appropriate amount.
A payment (hereinafter referred to the CDW) can be made to cap your liability at £150. Notwithsatnding this payment, you will remain responsible for paying rental charges until such time as the vehicle is either repaired or written off by our insurance company.
Notwithstanding the payment of the CDW, in the event of the vehicle being damaged whilst on hire to you, you are responsible for paying the rental for the vehicle until it is repaired plus any administration charges. Payment for reduction of the insurance excess does not relieve you of this responsibility.
Notwithstanding the purchase of the CDW, you are liable for all costs incurred for loss or damage to the vehicle, its accessories, Third Party vehicle(s) and property when :
- The vehicle was being reversed unattended (i.e.a banksman)
- The impact occurred above the height of the windscreen.
- The vehicle has been overloaded or the load has not been properly secured.
You are liable in full for damage to tyres, wheels, aerials, glass and the interior of the vehicle.
You are liable in full where loss or damage occurs due to negligence by the hirer
You are responsible for the repair of any damage (including punctures) to wheels and tyres. If the wheel and/or tyre cannot be repaired you are responsible for the replacement.
Notwithstanding the payment of the CDW the hirer shall be responsible for all the costs caused to the property or vehicles belonging to the hirer, driver or the immediate family of either the driver or the hirer.
Notwithstanding the payment of any CDW you will be responsible for any costs resulting from loss of or damage to keys or locks.
Provision of vehicles
The lessor retain absolute discretion on whom they wish to hire vehicles to. The lessor may refuse to provide a vehicle to any customer who is, in our opinion, unfit to drive or does not meet eligibility requirements. The Lessor retains the right to terminate the hire early in the event of information being received of the vehicle being misused or being put at risk in any way.
Number of passengers
Our vehicles are insured for the maximum number of passengers as laid down by the manufacturer. It is the responsibility of the hirer to satisfy themselves that the vehicle they have booked meets their requirements. Any specifications described on this website are in general terms and different models may have differing capacities and capabilities.
Vehile type / suitability
Every effort is made to ensure that you receive precisely the vehicle model you have booked however, due to the nature of this business we must state that Icanhire is unable to guarantee a particular make or model of car. The car model booked is for guidance only we may substitute for alternative similar vehicle or upgrade (at not extra cost) at our discretion.
It is the hirer's responsibility to operate the vehicle safely and in accordance with legislation.
The Hirer accepts that the lessor has no responsibility for training the Hirer in any aspect of the vehicle's operation.
Should you be dissatisfied with the vehicle you must advise us in writing within 30 days of your return. The company will not accept liability if this procedure is not followed.
Pre-rental inspection and inspection on return
When you collect your vehicle you should inspect it for any damage that is not already listed on the Vehicle Condition Report to be found in the glovebox. If there is additional damage, this should be reported immediately by phone.
Extension of the rental period.
Extension of the rental period is solely at the discretion of the Lessor.
The hirer undertakes to return the vehicle to the offices of the Lessor by the time shown on the rental agreement unless an extension has been agreed by the hirer in writing, in advance.
If the vehicle is not returned by the agreed date and time the hirer shall pay to the Lessor a charge equal to 30% of the daily rate for each hour that the vehicle is overdue for return. In addition, the hirer agrees to pay such rental costs as are incurred by the Lessor where in order to fulfil a commitment to another reservation the Lessor has been obliged to hire in another vehicle. Such costs will be met by the hirer for the duration of such a contract.
In addition, the hirer shall pay to the Lessor a sum equivalent to the rentals that the Lessor would have received (less insurance charges) in respect of the reservation that the hirer’s overdue return disrupted.
Mechanical difficulties / accidents
Any mechanical problems or accident involving your car must be notified to us within 24 hours. We have a 24 hour control room to facilitate this reporting.
It is the hirer’s sole responsibility to ensure that the correct fuel is put into the tank of the vehicle. In the event of the wrong fuel being used, it is the hirer’s responsibility to pay for the draining, recovery, mechanical work, damage rectification and any other costs incurred due to the introduction of the wrong type of fuel. The hirer shall continue to pay for the rental of the vehicle, at the daily tariff rate, until such time that the vehicle is roadworthy again.
In the event of dispute regarding the wrong fuel having been introduced we will submit the fuel for analysis and the costs of that analysis shall be your responsibility.
In the event of an accident it is the driver’s responsibility to comply with the provisions of the Road Traffic legislation. Accidents must be reported to the Police and a signed Police report obtained. Full details of third parties must be obtained.
Failure to obtain information of third parties or any delay on your part that causes delay in the administration of the accident may result in our insurance company disclaiming liability. In such an event all costs will become your responsibility.
In the event of accident, no matter what the circumstances, we are not responsible for providing a vehicle in substitution for a vehicle rendered unroadworthy through accident.
Congestion charging/ Parking charges
Any vehicle movement into, out of or within the marked charging zone ("CCZ") between 07:00hrs and 18:30hrs (Monday to Friday), is chargeable at the rate of £8 per day. Only one payment per vehicle, per day is required, once the first payment is made, any number of journeys may be made that day into, out of or within the CCZ, by that vehicle. The payment of £8 must be made by 22:00hrs on the day the movement was made; otherwise the charge rises to £10. If that is not paid before midnight, a Penalty Charge Notice will be issued in the sum of £120 (discounted to £60 if paid within 14 days). If the charge is not paid within 28 days, the charge rises to £150. Further details may be obtained from Transport for London's website: www.cclondon.com.
If the vehicle is delivered by us to you within the CCZ you will be responsible for paying that charge and any subsequent charges.
You are responsible for all parking charges and the observance of all road traffic legislation. In the event that we, as the vehicle’s owner, receive a fixed penalty charge notice, where that notice allows, we will advise the relevant authority of the hirer’s details. It is the hirer’s sole responsibility to challenge the legitimacy of the ticket. We will levy an administration charge of £35 +vat which you authorise us to debit against the credit card used for the original rental.
Where we receive notice of a road traffic offence where we as vehicle owner are responsible for payment of the penalty, this will be paid and this charge together with an administration charge of £35 +vat will be charged to the credit/debit card used for the original rental.
Pricing fluctuations
Rental charges maybe subject to seasonal changes. All confirmed reservations made prior to any price changes will be honoured. Where a quotation has been given but a confirmed booking has not been made such a booking will be made at the seasonal rate prevailing at the time of booking confirmation.
Payment
All payments must be made by a credit, switch or debit card.
General conditions
All bookings by our clients are subject to our terms and conditions and those on this website. No other terms, conditions and warranties, expressed or implied by law, custom and course of dealing shall form part of any contract between the Lessor and hirer except for those terms implied by law whose application is mandatory. The client acknowledges that in making a booking with the Lessor it does so only on the basis of the material contained in this document. All other statements or representations made by the Lessor, its employees, or agents are of no effect unless confirmed by us to the client in writing. You should satisfy yourself that you understand and agree to its terms and conditions as you will be subject to, and must comply with these terms.
The hirer agrees that the Lessor may charge the credit/debit card lodged as deposit or for payment to meet any additional charges whatsoever or howsoever incurred by the hirer. Such charging maybe undertaken by the Lessor without further recourse to the hirer.
VAT will always be charged at the prevailing rate. Any bookings made prior to any change in rate will be charged at the rate prevailing at the date that the rental period commences.