Where do you operate?
Our main base is van and car hire base is in North London at Edmonton, N18. We also have locations where you can pick up your rental car and hire van at Finchley, N3 and in Hemel Hempstead, HP3.

What is the insurance excess?
The standard excess is £750. This means that in the event of an accident, you are liable for the first £750 towards the repair cost. It is possible to reduce the insurance excess to £150 at a cost of £7.99 per day (this is on a sliding scale depending on how long your rental period is for.

Are there any additional charges?
The van rental price quoted is the price you pay. There are no additional hidden charges. We require a credit card booking but only the rental price (plus options) is deducted from your card prior to hire.

We require the van to be returned with the same amount of fuel as when we hired it to you, any shortfall is charged at £1.75 per litre. If you forget to pay the Congestion Charge or you get a fine on the van we will charge an additional £10 administration fee.

Can I extend the hire period?
In most cases it is possible to extend the hire period - please let us know as soon as you know that you will need to extend. We pride ourselves that we never let down a hirer so, if there is a prior booking we may not be able to extend the hire period.

Can I cancel a booking?
You can cancel a booking without charge providing you give us at least 24 hours notice. If you cancel within 24 hours, we will charge 50% of the hire fee capped to a maximum of £75.

Can I take the van abroad?
Your are permitted to travel to EU destinations but we must be notified 3 days in advance as we will need to obtain a green card for you. Whilst there are no additional hire charges, we do charge £45 for the green card and additional for European breakdown cover. It is possible to take the van to other destination outside of the EU but this is determined on a case by case basis. Please give us a call for further details.

Do you except foreign driving licenses?
Holders of a valid driving license issued within the EU are accepted providing they do not contravene the Endorsement Acceptance List (below). Unless you are a temporary visitor to the UK for social domestic and pleasure purposes, you must have lived in the UK for over three consecutive years. Licenses issued outside of the EU must be pre-approved by the insurance company. please call for details.

What if I have endorsements?
We cannot hire to you if:

• You are under 23 or over 71
• You have more than 9 Points
• You have been convicted of any offence starting with codes DR,CD,DD,TT,BA or IN within the past 11 years

What is the minimum / maximum age of a driver?
Drivers must have a held a full valid driving license for over 12 months and be over 23 or under 75 years of age.

Must I have a clean license?
We cannot hire to you if:

• You are under 23 or over 71
• You have more than 9 Points
• You have been convicted of any offence starting with codes DR,CD,DD,TT,BA or IN within the past 11 years

Do you do one way rental?
We can arrange one-way rental for an additional fee dependent upon where you will end your journey. Please call for details.

How do I pay the London Congestion Charge?
There are a number of ways to pay the London Congestion Charge:

• Online: pay by credit or debit card via the website at www.cclondon.com. Always check your vehicle registration details are entered correctly.
• Telephone: pay by credit or debit card via the TFL Call Centre on 0845 900 1234 which is open from 6am till midnight Sunday to Friday and from 6am till 10pm on Saturday. Always check your vehicle registration details are entered correctly.
• Mobile phone text message: You can pay the charge on your day of travel by sending a simple text message from your mobile phone (you need to pre register for the SMS service), with your credit or debit card details. Please visit the website at www.cclondon.com or contact TFL on 0845 900 1234 for further details.
• Retail outlets: pay in cash at newsagents, convenience stores and petrol stations where you see the congestion charging sign or the PayPoint logo (some retailers may also accept payment by cheque and credit or debit card at their discretion). Always check your vehicle registration details are entered correctly.
• Self-service machines: pay by credit or debit card at self-service machines in major public car parks within charging zone and other selected locations. Always check your vehicle registration details are entered correctly.

Can more than one driver drive the van?
Additional drivers are permitted at a cost of £3.50 per day. Please ensure that all drivers have a clean current driving license or meet the Endorsement Acceptance List.

Do you do van rental without insurance?
You are required by law to have Third Party Liability (TI) cover to drive a vehicle in the UK. We require that you take out Loss Damage Waiver (LDW) which removes the drivers responsibility to a part of the vehicle in case of damage or theft. When you hire a van from us with insurance, TI and LDW cover is included. If you wish to hire a van and cover it with your own insurance policy, we require a cover note from your insurer clearly stating that our vehicle is covered by Fully Comprehensive Insurance. It is cheaper to rent vans from us without TI and LDW cover but your insurer may well charge extra for the cover.

How do I set up an account?
If you aim to hire a van from us more than three times a year, it is beneficial to set up a credit account. This entitles you to a discount on our standard hire rates and 30 day credit terms. To request a credit application form, please call or email us.

Where can I find details of the sizes of vehicles you rent?
We run a modern fleet of hire vans and cars. Please click on one of the categories below for a description of the type of van. Please note that we cannot guarantee that the van you hire from us will be the exact model as listed below, but the sizes will be similar. If you have a specific request or want to check sizes, please call or email us.

Links open a new window:

• Small Van
• Medium Van
• Large Van
• Luton Van
• Dropside Van
• Tipper Van

Tell me more about your delivery and collection service?
We can deliver and collect a hire van anywhere within the M25. Ther maybe a cost depending on the period of hire, this is shown when you ask for a quote.  You will need to fax us your driving license and a completed insurance form prior to delivery. We can deliver and collect at any time of the day or night. Whilst we make every effort to deliver and collect at the times requested London traffic conditions may cause some delays. If this is the case, we will inform you at the time. Your period of hire starts at the time you receive the van and ends at the time you have requested us to pick it up.

Can I return the van back to you on a Sunday?
We have never understood why so many van rental companies are closed on a Sunday when this is the most popular time to return vans! If you rent a van from us, you can collect it and drop it back at any time of the day or night and on any day of the year (even Christmas day!) (Edmonton branch only!)

Do you do Long-Term hire?
We will be delighted to work out a special deal for you if you need a rental in excess of 30 days. If you wish to hire a van for a month or longer, please give call or email us for some very competitive deals. We also provide van leasing products for 12 months and over.

What forms of payment do you accept?
We accept all major credit and debit cards accept American Express. We cannot accept cash or cheques.

Ha! I found a company that offers better value than you. How do I get my extra discount?
We work very hard to keep our overheads down and to provide the very best rates for our rental. If you have received a quote for less confirm that:
Do you get an UNLIMITED MILEAGE allowance. Most of our competitors have a price per mile over a certain distance.
This can add very considerably to the cost double check! Is the van modern? We keep our fleet stocked with nearly new vehicles to ensure comfort and reliability.
 Some companies have fleets made up of older vehicles that may suffer reliability problems and are usually less fuel efficient than more modern engines.
Can you collect and deliver at any time of the day, 365 days a year?
 Do you get a loyalty credit every time you rent from them? You do with us and this can knock a large percentage off your rental costs. Yes?
If you can fax over proof of the quote, we'll match it and knock off an extra 2.5%. That's our guarantee.

What if I don’t have a driving licence?
To cater for this problem we have our Icanhire/Man & Van service.
We have a number of options: providing one man who helps you load and unload
or we can provide two men who do all the handling for you. All you need to do
is get packed ready for their arrival. This great service helps if you don’t have a licence,
have a bad back or simply have better things to do.

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